Terms of Service

Account Creation

To use SlitForge, you must activate your account using a valid license key provided by Gannon Labs. Each license key is issued to a single company and covers that company's entire operation under the terms of the applicable subscription tier.

Account Security

You are responsible for:

• Keeping your license key, API key, and any user PINs confidential
• All activity that occurs under your account, including activity by operators, leads, supervisors, and any other users you add
• Notifying us immediately at [email protected] if you suspect unauthorized use of your account

User Management (Enterprise)

Enterprise accounts include role-based access control (RBAC) with roles including Operator, Lead, Supervisor, Manager, Corporate, and Administrator. The account Administrator is responsible for managing user access within their organization. Gannon Labs is not responsible for actions taken by users added to your account.

Accurate Information

You agree to provide accurate contact and company information when setting up your account and to keep that information current. You can update your contact details by emailing [email protected].

Subscription Tiers

SlitForge is available on the following subscription plans. Pricing is per company, not per user or per seat.

Annual plans are billed as a single payment and include a 20% discount compared to monthly billing. Prices are in US dollars.

Free Trial

New accounts receive a 14-day free trial with full access to the features of your selected tier. No credit card is required to start a trial. At the end of the trial, you must subscribe to continue using the service. Data collected during your trial is preserved when you subscribe.

Billing and Renewal

Subscriptions renew automatically at the end of each billing period (monthly or annual) unless you cancel before the renewal date. You will receive a renewal reminder by email before each renewal. Gannon Labs reserves the right to change pricing with at least 30 days' advance written notice. Price changes will not apply to your current billing period — only to renewals after the change takes effect.

Refunds

All subscriptions are billed in advance and are non-refundable. Users may cancel their subscription at any time to prevent future charges. Cancellation takes effect at the end of the current billing period, and access to SlitForge continues until that date.

Failed Payments

If a payment fails, we will notify you and provide a reasonable period to update your payment information before suspending your account. We will not delete your data during a payment grace period.

Cancellation

You may cancel your subscription at any time by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period. You will retain access to SlitForge until that date. After cancellation, your data will be retained for 90 days in case you resubscribe, then deleted.

Your Data Is Yours

All production data you enter into SlitForge — including runs, defects, downtime logs, machine profiles, and user records — belongs to you. We do not sell your data, share it with third parties for marketing purposes, or use it to train AI models.

How We Use Your Data

We use the data stored in SlitForge solely to:

• Provide the service to you and your team
• Troubleshoot technical issues when requested
• Improve the reliability and performance of the platform
• Send transactional emails (subscription receipts, renewal reminders, support responses)

Data Storage

Your data is stored in Cloudflare's D1 database infrastructure. Cloudflare operates globally redundant data centers with industry-standard security practices. By using SlitForge, you consent to your data being processed and stored on Cloudflare's infrastructure in accordance with Cloudflare's Privacy Policy.

Data Export

Pro and Enterprise subscribers can export their data as CSV files at any time from within the application. You do not need to contact us to access your own data.

Data Deletion

You may request deletion of your account and all associated data at any time by emailing [email protected]. We will complete deletion within 30 days of your request. Note that deleted data cannot be recovered.

Security

We implement reasonable technical and organizational measures to protect your data, including encrypted connections (HTTPS/TLS), hashed credentials (PIN hashes using SHA-256), and access controls. No system is perfectly secure — if you discover a security issue, please report it to [email protected] and we will respond promptly.

Privacy Policy

Our full Privacy Policy, which is incorporated into these Terms by reference, describes our data practices in more detail. By agreeing to these Terms you also agree to our Privacy Policy.

You May Not:

• Share your license key with organizations other than your own company
• Resell or sublicense access to SlitForge to third parties
• Attempt to reverse engineer the SlitForge application, API, or database structure
• Scrape or systematically harvest data from the platform using automated tools
• Interfere with the platform's operation including through excessive API requests, denial-of-service attacks, or injection of malicious code
• Use the platform to store or transmit illegal content, malware, or material that violates any applicable law
• Misrepresent your identity or your organization's identity when activating a license

Availability

We aim to keep SlitForge available 24/7 and work to maintain high uptime through Cloudflare's infrastructure. However, we do not guarantee uninterrupted availability. Planned maintenance, infrastructure issues, or circumstances outside our control may cause temporary downtime. We will make reasonable efforts to notify users of planned maintenance in advance.

PWA and Offline Use

SlitForge is a Progressive Web App (PWA). Some features may be available offline, but cloud sync and data backup require an active internet connection. We are not responsible for data loss resulting from extended offline use without syncing.

Support

Support is available by email at [email protected]. We aim to respond to all support requests within 2 business days. Enterprise subscribers receive priority support with a target response time of 1 business day.

• Basic: Email support, standard response time
• Pro: Email support, standard response time, priority bug escalation
• Enterprise: Priority email support, dedicated onboarding assistance

Updates and Changes to the Service

We may update SlitForge at any time to add features, fix bugs, or improve performance. We will not remove core functionality from your current subscription tier without reasonable notice and, where material, the option to cancel for a prorated refund.

Our IP

SlitForge, the Gannon Labs name, and all associated software, designs, trademarks, and content are owned by Gannon Labs. These Terms grant you a limited, non-exclusive, non-transferable license to use the SlitForge platform for your internal business operations during your subscription period. Nothing in these Terms transfers ownership of SlitForge or any part of it to you.

Your IP

You retain full ownership of all data and content you enter into SlitForge. You grant Gannon Labs a limited license to store, process, and display that data solely for the purpose of providing the service to you. This license ends when you delete your data or close your account.

Feedback

If you send us feature suggestions, bug reports, or other feedback, you grant us the right to use that feedback to improve SlitForge without any obligation to compensate you. We genuinely appreciate feedback — it's how the product gets better.

Termination by You

You may cancel your subscription at any time by contacting us at [email protected]. Your access continues until the end of your current paid period. All subscriptions are billed in advance and are non-refundable. Cancellation simply prevents the next renewal charge.

Termination by Us

We may suspend or terminate your account if:

• You materially violate these Terms and do not cure the violation within 14 days of notice
• You engage in conduct that poses an immediate risk to the platform or other users
• Your payment remains outstanding after reasonable notice and a grace period
• We are required to do so by law

In the event of termination for cause, we will not issue a refund for the remaining subscription period. In any other case of termination initiated by us, we will provide a prorated refund for the unused portion of your current billing period.

Effect of Termination

Upon termination, your access to SlitForge will end. Your data will be retained for 90 days to allow you to request an export, after which it will be permanently deleted. Sections of these Terms that by their nature should survive termination (including data deletion, limitation of liability, and governing law) will remain in effect.

No Warranty

SlitForge is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or that any specific feature will continue to be available. Production floor decisions are made by you and your team — SlitForge provides data and reporting tools, but does not make operational decisions on your behalf.

Limitation of Damages

To the maximum extent permitted by applicable law, Gannon Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of production, lost profits, lost data, or business interruption, arising from your use of or inability to use SlitForge.

Our total liability to you for any claim arising out of or related to these Terms or your use of SlitForge shall not exceed the amount you paid us in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Gannon Labs and its owner from any claims, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms, your misuse of SlitForge, or your violation of any applicable law.

Governing Law

These Terms are governed by the laws of the State of New Hampshire, United States, without regard to its conflict of law provisions.

Dispute Resolution

We would much rather resolve any issue directly than through formal legal proceedings. If you have a dispute with us, please email [email protected] first and give us a reasonable opportunity to resolve it.

If a dispute cannot be resolved informally, it shall be subject to binding arbitration under the rules of the American Arbitration Association, conducted in New Hampshire. You waive any right to participate in a class action lawsuit or class-wide arbitration against Gannon Labs.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Gannon Labs regarding your use of SlitForge. They supersede any prior agreements or understandings, written or oral.