Terms of Service

Account Activation

Access to SlitForge requires a valid license key issued by Gannon Labs. Each license key is tied to a single company and covers all users within that company under the terms of the applicable subscription tier. License keys may not be shared with, transferred to, or used by any other company or organization.

Account Security

You are solely responsible for:

• Maintaining the confidentiality of your license key, API key, and all user credentials and PINs
• All activity that occurs under your account, including actions taken by operators, leads, supervisors, managers, and any other users you authorize
• Ensuring that all users of your account comply with these Terms
• Notifying us immediately at [email protected] if you suspect unauthorized access to or use of your account

Gannon Labs is not liable for any loss or damage resulting from your failure to maintain the security of your account credentials.

Role-Based Access (Enterprise)

Enterprise accounts include a role-based access control (RBAC) system with defined roles: Operator, Lead, Supervisor, Manager, Corporate, and Administrator. The account Administrator is responsible for assigning roles, managing user access, and ensuring that each user's permissions are appropriate for their responsibilities. Gannon Labs does not manage or audit your internal user assignments.

Accurate Information

You agree to provide accurate, current, and complete information when setting up your account and to keep that information up to date. Providing false or misleading information may result in suspension or termination of your account.

One Account Per Company

Each subscription covers a single legal entity. If you operate multiple independent companies or subsidiaries that wish to use SlitForge separately, each requires its own license. Contact us at [email protected] to discuss multi-entity arrangements.

Subscription Tiers

SlitForge is available on three subscription plans. All pricing is per company — not per user or per seat.

Annual plans are billed as a single upfront payment and include a 20% discount compared to monthly billing. All prices are in US dollars and are exclusive of any applicable taxes.

Free Trial

New accounts receive a 14-day free trial with full access to the features of the selected subscription tier. No payment information is required to start a trial. At the end of the trial period, a paid subscription is required to continue using SlitForge. All data entered during the trial is retained when you subscribe.

Billing in Advance

All subscriptions are billed in advance at the start of each billing period — monthly or annual. By subscribing, you authorize Gannon Labs to charge your payment method for the applicable subscription fee at the beginning of each period until you cancel.

Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. You will receive a renewal reminder by email prior to each renewal. It is your responsibility to cancel before the renewal date if you do not wish to be charged for the next period.

No Refunds

All subscription fees are non-refundable. There are no refunds or credits for partial billing periods, unused time, or unused features. This applies to both monthly and annual subscriptions. If you cancel, you retain access to SlitForge until the end of your current paid billing period, after which your access will end. No further charges will be made.

Cancellation

You may cancel your subscription at any time by contacting us at [email protected]. Cancellation stops future billing only — it does not entitle you to a refund of any amounts already paid. Your access to SlitForge continues until the end of the current paid billing period.

Failed Payments

If a payment fails, we will notify you and provide a grace period to update your payment method. If payment is not received within a reasonable time after notice, we may suspend your account. We will not delete your data during a payment grace period.

Price Changes

Gannon Labs reserves the right to change subscription pricing at any time with at least 30 days' advance written notice to active subscribers. Price changes will not apply to your current billing period — only to renewals after the effective date of the change. If you do not agree to a price change, you may cancel before the change takes effect.

Taxes

You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities on your subscription. If Gannon Labs is required to collect taxes, they will be added to your invoice.

Your Data Belongs to You

All production data you enter into SlitForge — including runs, defects, downtime events, machine profiles, job profiles, location data, and user records — is owned by you. Gannon Labs does not claim any ownership rights over your data. We do not sell your data, share it with third parties for commercial purposes, or use it to train AI models.

License You Grant to Us

By entering data into SlitForge, you grant Gannon Labs a limited, non-exclusive, worldwide, royalty-free license to store, process, transmit, and display that data solely to the extent necessary to provide the service to you and your authorized users. This license ends when you delete the data or close your account.

License We Grant to You

Subject to your compliance with these Terms and payment of applicable fees, Gannon Labs grants you a limited, non-exclusive, non-transferable, revocable license to access and use the SlitForge platform for your internal business operations during your subscription period. This license does not include the right to sublicense, resell, or provide access to SlitForge to any third party.

Data Export

Pro and Enterprise subscribers can export their production data as CSV files directly from within the application at any time. You do not need to contact us to access or export your own data. Basic subscribers may request a data export by contacting [email protected].

Data After Termination

Following cancellation or termination of your account, your data will be retained for 90 days to allow you to request an export. After that period, all your data will be permanently and irreversibly deleted from our systems. Gannon Labs is not liable for any loss of data following this deletion period.

Feedback and Suggestions

If you provide us with feedback, feature requests, bug reports, or other suggestions about SlitForge, you grant Gannon Labs a perpetual, irrevocable, royalty-free right to use that feedback to improve the platform. We are not obligated to act on any feedback or to compensate you for it.

You May Not Use SlitForge To:

• Share or transfer your license key to any person, team, or company outside your own organization
• Resell, sublicense, or white-label SlitForge or access to it to any third party
• Reverse engineer, decompile, or disassemble any part of the SlitForge application, API, or backend infrastructure
• Systematically scrape, crawl, or extract data from the platform using automated tools, scripts, or bots
• Overload, disrupt, or interfere with the platform's infrastructure, including through excessive API requests, denial-of-service attacks, or network flooding
• Inject malicious code, malware, or exploits into the platform or its API endpoints
• Attempt to gain unauthorized access to any other user's account, data, or systems through SlitForge
• Store or transmit content that is illegal, defamatory, fraudulent, or that violates any applicable law or regulation
• Use the platform for any purpose unrelated to your own internal production operations without prior written consent from Gannon Labs
• Misrepresent your identity or your company's identity when activating a license or contacting support

Production Floor Responsibility

SlitForge provides data collection, analysis, and reporting tools. All operational decisions made based on SlitForge data are solely your responsibility. Gannon Labs does not direct, supervise, or validate your production operations and is not liable for any production losses, quality failures, safety incidents, or other outcomes resulting from your use of or reliance on SlitForge data.

Enforcement

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account at our sole discretion. In cases of material or ongoing violations — particularly those that affect the stability or security of the platform — we reserve the right to act without prior notice. Where the violation is non-urgent, we will make reasonable efforts to notify you and give you an opportunity to correct it before taking action.

Uptime and Availability

We aim to keep SlitForge available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted or error-free availability. Planned maintenance, infrastructure updates, third-party service outages, or circumstances outside our control may cause temporary unavailability. We will make reasonable efforts to schedule planned maintenance during off-peak hours and to notify users in advance.

PWA and Offline Use

SlitForge is a Progressive Web App (PWA) that can be installed on iOS, Android, and desktop devices. Some features may function in a limited capacity while offline, but full functionality — including cloud sync, data backup, and multi-user collaboration — requires an active internet connection. We are not responsible for data loss resulting from extended offline use without syncing. We recommend syncing regularly, particularly at shift change.

Support

Technical support is available by email at [email protected]. Support is provided in English. We aim to respond to all support requests within 2 business days.

• Basic: Standard email support
• Pro: Standard email support with priority bug escalation
• Enterprise: Priority email support with a target response time of 1 business day, plus dedicated onboarding assistance

Support covers use of the SlitForge platform. We do not provide support for third-party tools, hardware, network infrastructure, or your internal production operations.

Updates to the Service

We may update SlitForge at any time to add features, fix bugs, improve performance, or address security issues. We will not remove core functionality included in your subscription tier without reasonable advance notice. Feature additions, UI changes, and performance improvements may be deployed without prior notice.

Gannon Labs IP

SlitForge, the Gannon Labs name and logo, the SlitForge name and logo, and all associated software, source code, algorithms, designs, user interfaces, trademarks, and documentation are the exclusive property of Gannon Labs. These Terms do not transfer any ownership rights in SlitForge or any part of it to you. All rights not expressly granted in these Terms are reserved by Gannon Labs.

Restrictions

You may not copy, modify, distribute, sell, sublicense, or create derivative works based on SlitForge or any part of it. You may not remove or alter any proprietary notices, labels, or branding within the application.

Termination by You

You may cancel your subscription and terminate your account at any time by contacting us at [email protected]. Your access to SlitForge continues until the end of your current paid billing period. As noted in Section 3, all subscription fees are non-refundable. Cancellation prevents future charges only.

Termination by Gannon Labs

We reserve the right to suspend or terminate your account at our sole discretion in any of the following circumstances:

• You materially breach these Terms and fail to cure the breach within 14 days of written notice from us
• You engage in conduct that poses an immediate risk to the security, integrity, or availability of the SlitForge platform or to other users
• Your payment is outstanding and remains unpaid after a reasonable grace period following notice
• You provide false information during account activation or in communications with us
• We are required to do so by applicable law, court order, or regulatory authority
• We cease to operate the SlitForge service

For terminations due to cause (your breach or misconduct), no refund will be issued. If we terminate your account for reasons unrelated to your breach — such as discontinuing the service — we will provide at least 60 days' notice and a prorated refund of prepaid fees for the unused portion of your current billing period.

Suspension

We may suspend your account rather than terminate it in less serious situations, such as a payment failure or a suspected security issue we need time to investigate. During a suspension your data is not deleted. We will notify you of the suspension and the steps required to restore access.

Effect of Termination

Upon termination of your account:

• Your right to access and use SlitForge ends immediately (or at the end of your paid period, for voluntary cancellations)
• Your data will be retained for 90 days during which you may request an export
• After 90 days, all your data will be permanently deleted and cannot be recovered
• Provisions of these Terms that by their nature should survive termination will remain in effect, including Sections 4, 7, 9, 10, and 11

Disclaimer of Warranties

SlitForge is provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, Gannon Labs expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Any warranty that the service will be uninterrupted, timely, secure, or error-free
• Any warranty regarding the accuracy, reliability, or completeness of data displayed in the platform
• Any warranty that defects in the service will be corrected

Production Floor Disclaimer

SlitForge is a data collection, analysis, and reporting tool. It does not control, direct, or supervise your production operations. All production decisions — including staffing, machine operation, quality standards, safety practices, and scheduling — are made solely by you and your team. Gannon Labs is not responsible for any production losses, quality failures, equipment damage, safety incidents, regulatory violations, or any other operational outcomes arising from your use of or reliance on SlitForge data or reports.

Limitation of Damages

To the maximum extent permitted by applicable law, Gannon Labs, its owner, employees, and contractors shall not be liable for any of the following, regardless of whether such damages were foreseeable or we were advised of their possibility:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of production, lost profits, or lost revenue
• Loss of data or cost of data recovery
• Business interruption or downtime costs
• Cost of substitute services
• Any claims brought by third parties against you

Our total cumulative liability to you for any and all claims arising out of or relating to these Terms or your use of SlitForge shall not exceed the total amount you paid to Gannon Labs in the 12 months immediately preceding the event giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Gannon Labs and its owner, employees, and contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms
• Your misuse of the SlitForge platform
• Data you enter into the platform
• Your violation of any applicable law or regulation
• Any claim by a third party arising from your use of SlitForge

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Hampshire, United States, without regard to its conflict of law rules or principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Informal Resolution First

Before initiating any formal legal proceeding, you agree to contact us at [email protected] and give us at least 30 days to attempt to resolve the dispute informally. Many issues can be resolved quickly through direct communication, and we are committed to working in good faith to reach a fair resolution.

Binding Arbitration

If a dispute cannot be resolved informally, it shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in English in the State of New Hampshire, or by remote means if agreed by both parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

You agree that any dispute with Gannon Labs must be brought in your individual capacity only, and not as a plaintiff or class member in any class action, collective action, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction in New Hampshire to prevent actual or threatened infringement of intellectual property rights or to address an urgent security matter.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator, that provision will be modified to the minimum extent necessary to make it enforceable. All other provisions will remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Gannon Labs with respect to your use of SlitForge and supersede all prior agreements, representations, and understandings, whether written or oral, relating to the same subject matter.